Employee
self-service (ESS) is a human resources technology that enable the user to
directly access data management and processing their responsibility. ESS allow
employee to access to human resource database through secure online portal. The
employee needs user ID and password to log on to the ESS portal. Some of the
employment information noted in the website is job profile, payroll and
insurances. Some the employment information that can be update is address and contact
information.
After
explanation by our lecturer Dr.Roya, I identify the benefits of ESS to employee
that enhance the human resource management which are improving data quality,
improve process, employee empowerment and HR integration at employee level
1. Improve data quality
With
ESS, the employee can provide personal information which will be up-to-date and
accurate.
2. Improve process
The
ESS minimize the processing time such as enquiries about compensation
3. Employee empowerment
The
employee have ability to access the centralized human resource information
database to review and customized personal database in any time using their
computer without administrative assist.
4. HR integration at employee level
ESS
can integrate the employment relation and quality.
After the class, I surf
internet to find some example of ESS vendor which are SAP, ORACLE and
PeopleSoft. According to Dave Foxall, there are 4 factors that need to be
considering when choosing ESS software.
1. Functionality
Every
ESS vendor increase the software’s feature which will be advantage to
organization that can fulfill their current and future needs.
2. Ease to use
User
friendly application can be suitable to organization which have employee who
have low computer skills.
3. Employee engagement
The
ESS must be appropriate and favorable by employee.
4. HR focus
The
more complex ESS application requires the changes in HR focus depending on the
function of the software.
I also find out that
organization has 6 options in acquire the ESS software.
1. Vendor who provide ESS systems only
This
software have best core of functionality but lack in HR integration.
2. Vendors who provide specialized
software
This
software highly functional in particular area such as benefits.
3. In house develop software
The
software will specifically design based on organization needs
4. Hire consulting firm to develop
This
software also specifically design for organization needs but may be expensive
5. Application service provider (ASP)
This
software does not have various feature but ideal for organization which just
start using ESS.
408 words
References:
1. Foxall,
D. (n.d.).4 Key Factors for Employee Self-Service Software Selection. Retrieved
October 12, 2012, from www.hrlab.com/employee-self-service-selection.php
2. Janet H. Marler, James H. Dulebohn, (2005),"A Model of Employee
Self-Service Technology Acceptance", Joseph J. Martocchio, in (ed.) Research
in Personnel and Human Resources Management (Research in Personnel and Human
Resources Management, Volume 24), Emerald Group
Publishing Limited, pp. 137 - 180